GENERAL PROVISIONS
Carusell L.L.C-FZ, Company number 2529989 ("Company", "we", "our", or "us") regularly collects and uses personal information ("personal data") through our services, mobile apps, software, and website.
We are committed to safeguarding your data in accordance with the laws of the UAE. This Privacy Policy ("Policy") outlines how we collect, use, and protect your personal data.
By using our services, you agree to this Policy.
WHAT WE MEAN BY PERSONAL DATA
We collect the following types of data:
- Full name, date of birth, passport details
- Email address and phone number
- Residence or company location
- IP address, device/browser data, operating system
- Website activity
- Messages to sellers or support
- Payment and transaction details
HOW WE USE YOUR DATA
Your data may be:
- Collected, stored, organized, updated
- Used for transactions and service access
- Shared with technical partners (e.g., hosting providers)
- Analyzed for improvement and performance
You consent to data processing when:
- You register, submit forms, or click action buttons on our site
WHAT PERSONAL DATA MAY BE COLLECTED
Data Type | Examples
Personal Data | Name, passport, ID, birthdate, gender, address, company data, contact info
Account Info | Login, email, phone, password, support history
Contracts | Info submitted during public offer acceptance
Survey Results | Feedback from service or marketing surveys
Marketing Data | Information from our marketing activities
Promotions | Participation in bonuses, offers, quizzes
Questionnaires | Education, citizenship, family, photos, etc.
Partners | Data from verified partners or third parties
Cookies | Usage behavior and preferences
USE AND PURPOSE OF DATA PROCESSING
We collect and use data to:
- Identify you and manage your account
- Process payments and services
- Improve features and content delivery
- Monitor user activity for analytics
- Send updates, newsletters, and offers
- Share behavior data (e.g., via Google Analytics)
We do not collect:
- Racial, political, religious, or biometric data
Data is stored and processed according to the UAE law and our agreements with you.
THIRD-PARTY SHARING & CONDITIONS
Your data may be shared only when:
- You give clear consent
- It’s necessary for service delivery
- Required by law or court order
- It protects legal rights or helps resolve disputes
YOUR RIGHTS
You have the right to:
- Access your data and understand its use
- Request corrections with valid proof
- Ask for deletion if data was collected unlawfully
- Withdraw consent (with legal exceptions)
- Protect your rights under the UAE law
To exercise your rights, contact us through the feedback form.
DATA SECURITY MEASURES
We implement organizational and technical measures to:
- Prevent unauthorized access
- Avoid data destruction, modification, or theft
All third parties who handle your data are required to follow this Policy.
POLICY UPDATES & JURISDICTION
We may update this Policy to reflect legal or operational changes.
We will notify you of significant updates via email or on the platform.
All matters related to this Policy are governed by the laws of the UAE.
If you do not agree with any part of this Policy, please do not use our services.